Privacy Policy

[Legal Business Name], doing business as Floor Shield Lowcountry (“Company,” “we,” “us,” or “our”), located at [business address], Bluffton, SC [ZIP], respects your privacy. This Privacy Policy explains what information we collect through our website at floorshieldlowcountry.com (the “Website”), how we use it, and the choices you have.

By using the Website, you agree to the practices described in this Privacy Policy. This policy is incorporated into and part of our Terms and Conditions.

1. Information We Collect

Information you provide to us. When you submit our contact or estimate request form, or call or email us, we collect the information you choose to give us. This typically includes your name, email address, phone number, and any details you include in your message, such as your property address, the type of space you want coated, or a description of your project. We only collect what you voluntarily provide.

Information collected automatically. When you visit the Website, certain information is collected automatically through analytics technology, including:

• Pages you view and links you click;
• The date, time, and duration of your visit;
• Your general geographic region (such as city or state, derived from your IP address);
• Your device type, browser type, and operating system; and
• The website or source that referred you to us.

We do not use the Website to collect sensitive personal information, and we ask that you not submit sensitive information (such as financial account numbers) through the contact form.

2. How We Collect Information

Contact form. Our Website uses a contact form plugin to collect inquiries. Information you submit through the form is transmitted to us, and may be stored by our website hosting provider or forwarded to us by email, so that we can respond to your inquiry.

Phone calls and estimates. If you call us or schedule a free estimate, we may collect your contact details, property address, and project information, and we may take measurements and notes about the space to prepare your quote. If we photograph your space for estimating purposes, we use those photos only for your project unless you give us permission to feature them.

Cookies and analytics. The Website may use Google Analytics, a web analytics service provided by Google, to collect the automatic usage information described above. Google Analytics uses cookies and similar technologies to recognize your browser and understand how visitors interact with the Website. This information is processed by Google on our behalf, and Google’s use of data is governed by Google’s Privacy Policy.

Embedded content. The Website may display customer reviews from Google or embed maps and other third-party content. These services may collect information such as your IP address or browser details when the content loads, under their own privacy policies.

3. How We Use Your Information

We use the information we collect only for the following purposes:

• To respond to your inquiries and requests;
• To schedule estimates and to provide, schedule, or arrange the concrete coating or floor preparation services you ask about;
• To communicate with you about your quote, project, or service;
• To maintain our business records;
• To operate, maintain, analyze, and improve the Website; and
• To comply with our legal obligations and protect against fraud or misuse.

We use the information you submit through the contact form solely to respond to you and provide the services you request.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to anyone.

We share information only in these limited circumstances:

• Service providers. We use trusted third-party providers to operate the Website and our business, such as our website hosting provider, Google Analytics, and tools we use to manage customer inquiries and schedule estimates. These providers only receive the information necessary to perform their services.
• Legal requirements. We may disclose information if required to do so by law, regulation, legal process, or a valid governmental request, or where necessary to protect our rights, safety, or property, or that of others.
• Business transfers. If our business is ever sold or transferred, information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Cookies and Your Choices

You can control or refuse cookies through your browser settings. Most browsers let you block or delete cookies, though doing so may affect how the Website functions.

To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.

Our Website does not currently respond to browser “Do Not Track” signals, but you can use the browser and opt-out tools above to limit the information collected. For more details, see our Cookie Policy.

6. Data Retention

We keep the information you provide for as long as needed to respond to your inquiry, provide the services you request, and maintain reasonable business records, and for as long as required by applicable law. When information is no longer needed, we take reasonable steps to delete or anonymize it. Analytics data is retained in accordance with our analytics settings and Google’s retention policies.

7. Data Security

We use reasonable administrative and technical measures to protect the information we collect. However, no method of transmitting data over the internet or storing it electronically is completely secure, and we cannot guarantee absolute security. If we experience a data breach affecting the personal information of South Carolina residents, we will provide notice as required by applicable South Carolina law.

8. Your Rights and Choices

You may contact us at any time to:

• Ask what information we have collected from you;
• Request that we correct or update your information; or
• Request that we delete the information you have submitted, subject to any records we are required to keep by law.

To make a request, please use the form on our contact page or call us at (843) 288-9417. We will respond to reasonable requests as required by applicable law.

9. Third-Party Links

The Website may contain links to third-party websites and services (for example, mapping services, review platforms, or manufacturer websites). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

10. Children’s Privacy

The Website is intended for adults and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Changes are effective as soon as they are posted. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out through the form on our contact page or call us at (843) 288-9417.